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Why Choose us
  • Treasure Your Time & Trust Your Gear

    We only sell highly rated products

  • Free UK Delivery

    On all purchases

  • Love Your Gear Promise

    No hassle easy returns within 30 days

Frequently Asked Questions

 

Question : How much is delivery and when will I get my order ?

 

UK delivery is free. UK standard delivery orders are normally sent using the Royal Mail. We will send you a confirmation email to let you know your parcel has been dispatched from our warehouse and in most cases your order will be with you the following day.  Depending on the value of the order we may send the order as a tracked delivery. If we do this we will advise you of any tracking details available.


Overseas delivery is £8 within the EU and £12 for Rest of World. Orders for delivery outside the UK are normally sent using the Royal Mail International service and will arrive within 7-14 working days. We can normally trace your parcel until it reaches the destination sorting office, where it will be passed on to local mail carriers.

Full details of our delivery service can be found by clicking http://www.runhikebike.com/delivery-returns/

 

Question : How do I return a product I purchased ?

 

Please click the link to our delivery and returns information for full details of how to return an item. http://www.runhikebike.com/delivery-returns/

 

Question : What is the Love Your Product guarantee ?

 

We are proud to stock only the very best Running, Hiking and Biking gear that you can find here in the UK, and Europe. We are so confident that what we stock is of the highest quality, that we want to offer a further LOVE YOUR PRODUCT guarantee in conjunction the manufacturers guarantee. If you find a fault with anything that you buy from us within one year of purchase due to defective workmanship or materials, we will either replace, repair or refund you (choice at RUNHIKEBIKE discretion).

If a fault develops, simply contact us and request an exchange for the item that is faulty, including as much detail as possible about what is wrong with your item. We will then get back in touch with you and get your product back for inspection. Please note that this guarantee is in conjunction with the manufacturers warranty. e.g Feetures socks have a lifetime guarantee, so you would be covered by the RUNHIKEBIKE guarantee for the first year and the manufacturers warranty for rest.

 

 



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